Information we collect
- Contact and delivery details such as your name, mobile number, email address, postal address, and PIN code.
- Order details such as the products selected, value, gift note, payment status, and delivery tracking.
- Messages, return evidence, and support records you choose to share with us.
- Basic technical data needed for security and site performance. Your bag is saved on your own device.
How we use information
- To create, confirm, deliver, and support an order.
- To process online payments through Razorpay.
- To ship through India Post and share status updates.
- To prevent misuse, meet legal obligations, improve the storefront, and respond to customer-care requests.
Protecting checkout from misuse
To stop automated abuse of checkout and order tracking, we count recent attempts using a one-way hash of your IP address and mobile number. The hash cannot be turned back into the original value, and these counts are deleted within one day.
Service providers
We may share the minimum necessary information with trusted providers that help us operate the store, including Supabase for database services, Razorpay for payment processing, India Post for delivery, Vercel for hosting and privacy-friendly analytics, and providers used for communications or security. Each provider handles information under its own safeguards and applicable law.
Payments
PurvHind does not store your full card details, UPI PIN, or banking credentials. Sensitive payment entry is handled through Razorpay’s secure checkout. We keep payment references, amounts and status so we can confirm and support your order.
Retention and choices
We retain order and business records for as long as needed to provide service, handle returns, meet tax or legal obligations, and resolve disputes. You may contact us to request access, correction, or deletion where applicable, subject to records we must retain by law.
Contact and grievances
PurvHind Gifting is responsible for your information. Write to support@purvhind.in with any privacy request or complaint. We acknowledge complaints within 48 hours and aim to resolve them within one month.
Policy updates
We may update this policy when the storefront, service providers, or legal requirements change. The date at the top identifies the latest version. Continued use after an update means the revised policy applies to future interactions.