Returns and refunds

Seven-day return request window

You may request a return within seven calendar days of delivery. The item must be unused, unaltered, and returned with its original accessories, labels, branded box, and protective packaging. Contact customer care before sending anything back so we can confirm the return route.

Unboxing video for damage claims

• Record one continuous video beginning with the sealed parcel and showing the label, outer packaging, protective layers, and item from all sides.
• Report a damaged, defective, or incorrect item within 48 hours of delivery and include the unboxing video and clear photographs.
• Do not discard the product or packaging until our team completes the review.

Return eligibility

Eligible unused change-of-mind returns may require the customer to pay return shipping. If we sent the wrong item or approve a verified transit-damage claim, PurvHind will arrange the appropriate replacement, return, or refund support. Items damaged after delivery through misuse, unsuitable cleaning, normal finish variation, or accidental impact are not eligible.

Natural and hand-finished variation

Small variations in colour, texture, patina, brushwork, or dimensions are normal in hand-finished devotional products and make each piece distinctive. These are not treated as defects unless the item materially differs from its description.

Refund timing

After an approved return reaches us and passes inspection, the refund will be initiated to the original payment method. Bank and payment-provider processing time may vary; we will share confirmation when the refund is initiated. Shipping or handling charges are non-refundable unless the return is due to our error or an approved damage claim.