Who we are
This website is operated by PurvHind Gifting, Kolkata,West Bengal-700061. References to "PurvHind", "we" and "us" mean PurvHind Gifting.
Storefront availability
Browsing or adding an item to your bag does not create an order or charge you. A purchase is formed only after payment is successfully confirmed and we issue an order confirmation.
Product information and pricing
We aim to describe materials, dimensions, finishes, and colours accurately. Screen settings and hand-finishing can create small differences. Prices are shown in Indian rupees. The amount shown on the payment button is the amount you are charged; if a price changes while you are checking out, we show you the new total before any payment is taken.
Orders and payment
Online payment is handled through Razorpay. We may decline or cancel an order affected by unavailable inventory, failed payment, incorrect information, suspected misuse, a technical error, or a destination we cannot service. If we cancel an order after payment has been captured, we refund the full amount to the original payment method.
Delivery, returns, and gift wrap
Our Shipping Policy and Returns and Refunds Policy form part of these terms. Free shipping applies at or above the stated threshold. Complimentary festive gift wrapping applies at or above the stated product-subtotal threshold.
Respectful use and intellectual property
The PurvHind name, site design, copy, photographs, and original materials may not be copied, sold, misrepresented, or used commercially without permission. You agree not to disrupt the website, misuse its forms, attempt unauthorised access, or use the service unlawfully.
Grievance redressal
You can raise a complaint with our customer-care team at support@purvhind.in. We acknowledge every complaint within 48 hours and aim to resolve it within one month of receiving it.
Liability and governing law
To the extent permitted by law, PurvHind is not responsible for indirect or consequential loss arising from use of the website or delay caused by events outside reasonable control. Nothing in these terms limits rights that cannot legally be excluded. These terms are governed by the laws of India and, subject to applicable consumer protection law, disputes fall under the jurisdiction of the courts where our business is based.